We stand behind all of our products. Trust ASR to provide industry leading
customer support and transparent refund policies.
1. Initial Purchase of Advanced System Repair
The initial purchase of Advanced System Repair software is backed by a 60
day unconditional money back guarantee. If for any reason, or without
reason, a customer chooses have their purchase refunded within 60 days of
purchase, they may do so by any of the four methods listed:
- Contacting the Advanced System Repair support desk to request the
- Sending a request via email to
- Sending a request via phone to (855) 432-0727; or,
- ending a request via letter mail to: Advanced System
Repair, Attn: Customer Care, 21163 Newport Coast Dr. Suite
#502, Newport Coast, CA 92657
The customer is required to provide any one of the following methods of
order identification when submitting a refund request:
The order number as provided in the emailed receipt; or,
Their Advanced System Repair license key as provided in the email
The email address used at time of registration; or,
Their full name used during purchase, accompanied by the purchase date.
In the event that purchase identification provided by the customer does not
match a corresponding purchase of Advanced System Repair, the customer may
be asked to provide secondary methods of purchase identification to locate
their order and process the refund.
2. Subscriptions to Advanced System Repair
If a customer has subscribed to automatically renew their Advanced System
Repair license before it expires, and wishes to cancel their subscription,
the customer may use any of the same contact methods noted for requesting
Any charge made to the customerís chosen method of payment as an automatic
subscription payment (recurring payment) may also be refunded under the
Any customer to request cancellation of their subscription within 15
days of a recurring payment being made will receive a refund for 100% of
the recurring payment amount.
Any customer to request cancellation of their subscription within 16 to
30 days of a recurring payment being made will receive a refund for 50%
of the recurring payment amount.
Any customer to request cancellation of their subscription beyond 30
days of the charge being made is not eligible for a refund.
Any refund shall only apply to the most recent recurring payment, and
not any previous recurring payments or the initial purchase of Advanced
3. Order Add-Ons
Any additional software added to a Customerís order during the initial
purchase of Advanced System Repair is refundable up to 60 days.
LAST MODIFIED: 10-01-2017