How do I remove harmful makware from my computer?

Chad can help with both driver issues and threat issues, and your question needs a more exact symptom to narrow it down.

To get the best answer, include:
- The device brand and model
- Your Windows version
- The exact error, symptom, or malware name
- Whether the problem started after an update, install, popup, or reboot

Best next step:
Use the matching ASR lab flow first so you can confirm whether the problem is a driver conflict, a security issue, or both.

Best next steps

Review the guidance above carefully, then work through the safest fix in order so you can confirm the root cause before making bigger changes.