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FAQ@AdvancedSystemRepair.com

• If your system does not start or boot.
• If nothing appears on your monitor.
• If your mouse does not work, stops responding, or is jerky.
• If your printer does not work.

1. Check to see if your computer is properly plugged into its power source.
2. If your computer is plugged into an UPS or surge protector, make sure that it is turned on.
3. Check to insure that all the different components (i.e., keyboard or monitor) are properly connected. Sometimes connections jiggle themselves loose.
4. Check to see if there is a non-bootable disk in the floppy disk drive.
5. Try booting from a system disk. The operating system files on your hard drive may be damaged or missing.
6. Unplug your system from it power source and then plug it back in. Sometimes a computer will get stuck in hibernation or sleep mode.
   

1. Check to see if the monitor is turned on and properly connected.
2. Make sure that the monitor is connected to a working outlet or that the UPS or surge protector is turned on.
3. Check to see if the screen brightness and contrast controls are in their normal position.
4. Check to see if the screen saver has been activated or the monitor is in sleep mode. Press any key on the keyboard to turn the display back on.
5. Is the monitor power light on? If you have done steps 1 through 4 and the power light is not on, chances are that you have a dead monitor.
   

1. Check to see if the mouse is plugged securely into the proper port.
2. Reboot your machine.
3. If the mouse was working and then stopped after adding new hardware or software, chances are that there is a resource (i.e., IRQ) conflict. You can fix the problem by changing the settings either for the mouse or for the new device.
4. Clean your mouse, it may be dirty. Turn your mouse upside down and clean the ball housing. Open the bottom of your mouse housed according to the directions printed on it's bottom (i.e., <<open and >>lock) and carefully clean the ball and the housing area. Pay special attention to the rollers.
   

1. Make sure that the printer is turned on and plugged in.
2. Check to see if the printer is connected properly to your computer. Be sure to check both ends of the connection cable.
3. Check to see that the printer has paper and ink/toner.
4. Check to insure the printer is on-line and that there are no error lights blinking.
5. Try turning it off, counting to thirty, and then turning it back on.
6. Test to determine if you are having trouble printing from DOS, Windows, or both? If you can print from one but not the other, it may be a printer driver or capture port problem.
7. If you are having trouble printing from DOS programs, you must go into your printer's property options and set your capture port to LPT1. If printing over a network, be sure to set the correct printer path when you select your capture port.