Refund Policy

At Advanced System Repair, we stand behind our products and are committed to providing industry-leading customer support and a transparent refund process.

1. Initial Purchase

All initial purchases are covered by a 30-day unconditional money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of the original purchase date through either of the following methods:

• Contact our 24/7 Customer Support Team at +1 (800) 787-2441.
• Log in to your ASR Portal account and select Cancel.

To locate your purchase and process the request, please provide either the order number from your emailed receipt or the email address used at registration. If that information does not match a corresponding Advanced System Repair purchase, Customer Support may request additional purchase-identification information.

Refund requests submitted within the 30-day refund period will be processed in accordance with this policy.

2. Subscription Renewals and Recurring Payments

Advanced System Repair subscriptions may renew automatically unless canceled prior to the renewal date. Refunds for recurring subscription charges are available under the following conditions:

• Customers who request cancellation within 30 days of a recurring payment are eligible for a 100% refund of that recurring charge.
• Customers who request cancellation more than 30 days after a recurring payment are not eligible for a refund of that charge.
• Refunds apply only to the most recent recurring payment.
• Previous recurring payments, the original purchase, and charges outside the applicable refund period are not eligible for refund.

3. Order Add-Ons

Additional software or services purchased as part of the original order are eligible for a refund within 30 days of the purchase date.

4. How to Cancel Your Subscription

You may cancel your subscription at any time by:

• Calling our 24/7 Customer Support Team at +1 (800) 787-2441; or
• Logging in to your ASR Portal account and selecting Cancel/Refund.

Canceling your subscription prevents future recurring charges but does not automatically guarantee a refund unless the request meets the eligibility requirements described in this policy.

5. Refund Processing

Once approved, refunds are issued to the original payment method used for the purchase. Refunds are typically processed within 7–10 business days, although the exact timeframe may vary depending on your financial institution, credit-card provider, or payment processor.

Last modified: September 5, 2026